Refund policy

Return & Refund Policy

Thank you for choosing BuyZento. We value your business and aim to provide a transparent and fair shopping experience.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return. Requests made after this window may not be eligible for a refund.

2. Condition of Items for Return

To ensure a successful return, your item must meet the following "as-new" criteria:

  • Unworn & Unused: The item must be in the same condition as when you received it.

  • Tags & Packaging: All original tags must be attached, and the item must be in its original packaging.

  • Proof of Purchase: A valid receipt or order number is required for all returns.

3. How to Initiate a Return

To start a return process, please email our support team at support.buyzento@gmail.com.

  • Approval Required: Please do not ship items back to us without receiving prior approval and a Return Merchandise Authorization (RMA) from our team. Items sent back without approval will not be processed.

  • Shipping Instructions: Once approved, we will provide you with the specific return shipping address and further instructions.

4. Damages, Defects, and Order Issues

Please inspect your package immediately upon delivery.

  • If the item is defective, damaged, or if you received the wrong item, contact us right away.

  • We will evaluate the issue immediately and provide a replacement or a full refund at no additional cost to you.

5. Exchanges

We do not offer direct exchanges. To get a different size, color, or product, the fastest method is to return your original item for a refund and place a new, separate order for the desired item.

6. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed and automatically applied to your original method of payment.

  • Timeline: Please allow up to 10 business days for the refund to appear in your account. Note that banks and credit card issuers may require additional time to post the transaction.

  • Delayed Refunds: If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at support.buyzento@gmail.com.