Shipping policy

At BuyZento, we are committed to delivering your order as quickly and efficiently as possible. Because we source our products from global suppliers to bring you unique items at competitive prices, please review our shipping guidelines below.

1. Shipping Destinations

We currently offer shipping to the following countries:

  • United States

  • United Kingdom

  • Canada

  • We are working on expanding our reach to more countries soon.

2. Order Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • During high-volume periods (such as holidays or sales), processing may take an additional 1–2 business days. If there is a significant delay in the shipment of your order, we will contact you via email.

3. Estimated Shipping Times

Since our products are sourced globally, delivery times vary by destination. These are our current estimated timeframes:

  • United States: 7–15 business days

  • United Kingdom: 7–12 business days

  • Canada: 10–20 business days

Please note: These are estimates. Factors such as customs clearance, local postal service delays, or peak seasons (Black Friday, Christmas) may slightly extend these windows.

4. Shipping Rates

  • Standard Shipping: $4.95

  • Free Shipping: Available on all orders over $50.00.

  • All final shipping charges will be calculated and clearly displayed at checkout.

5. Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • Tracking information typically becomes active within 48–72 hours of shipment.

  • You can track your package directly on our website via the "Track Your Order" page.

6. Customs, Duties, and Taxes

BuyZento is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, VAT, or local taxes).

7. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure the shipping address entered is correct. We process orders quickly, so there is a very small window to change an address. If you realize there is an error, please contact us immediately at support.buyzento@gmail.com. Once the package has shipped, we cannot retrieve or redirect it.

8. Lost or Damaged Packages

BuyZento is not liable for products damaged or lost during transit.

  • If you receive your order damaged, please contact the shipping carrier immediately to file a claim.

  • Please save all packaging materials and damaged goods as they will be required for the claim process.